Refund & Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform.

Order Cancellations

• Cancellations will only be considered if the request is made within 3 days of placing the order.
• Cancellation requests may not be entertained if the order has already been communicated to the seller/merchant and shipping has been initiated, or if the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.
• Perishable items such as flowers or eatables cannot be cancelled once ordered.

Refunds & Replacements

• If the product delivered is of poor quality, the refund or replacement may be initiated once the claim is verified.
• Damaged or defective items must be reported to our customer service team within 3 days of receipt. The request will be reviewed and confirmed by the seller/merchant.
• If the product is not as described on the site or does not meet expectations, you must notify customer service within 3 days of receiving the product. The team will take an appropriate decision after reviewing your complaint.
• Products covered under manufacturer warranty should be taken up directly with the manufacturer.

Refund Timelines

In case of any refunds approved by MANORMA ENTERPRISES, the refund will be processed within 3 days of approval.