Privacy Policy

Introduction

This Privacy Policy describes how MANORMA ENTERPRISES and its affiliates (collectively "MANORMA ENTERPRISES", we, our, us) collect, use, share, protect or otherwise process your information/personal data through our website www.manormahomes.com (hereinafter referred to as Platform).

You may be able to browse certain sections of the Platform without registering. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered, you agree to be bound by this Privacy Policy, the Terms of Use, and applicable laws. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us. This may include:

• Name, date of birth, address, phone number, email ID.
• Proof of identity or address documents.
• Sensitive data (bank account, payment information, biometric data) with your consent.
• Behavioral and transactional data on our Platform and partners’ platforms.

We may also track your preferences, analyze behavior, and compile aggregated statistics. If you interact with third-party partners, their privacy policies will apply.

Usage of Data

We use personal data to:

• Provide services and process transactions.
• Assist sellers, logistics partners, and business associates in fulfilling orders.
• Enhance customer experience, resolve disputes, troubleshoot problems.
• Inform you about offers, products, and updates (with opt-out option).
• Detect and prevent fraud or illegal activities.
• Conduct research, analysis, and surveys.

Sharing of Data

We may share your data internally within our group and with affiliates to provide services. These entities may market to you unless you opt out. Data may also be disclosed to:

• Third parties (sellers, business partners, service providers, logistics, payment processors).
• Government or law enforcement agencies if required by law.
• Protect against fraud, enforce Terms, or safeguard public/user safety.

Security Precautions

We adopt reasonable security practices to protect your data. While we use secure servers and follow strict guidelines, data transmission over the internet cannot be guaranteed 100% secure. Users are responsible for keeping login and password information safe.

Data Deletion and Retention

You may delete your account via profile settings or by contacting us. Deletion may be delayed if there are pending grievances, claims, or shipments. Once deleted, you will lose access to all data. We retain personal data only as long as required by law or legitimate purposes, but anonymized data may be kept for research and analytics.

Your Rights

You may access, update, or rectify your personal data through Platform functionalities.

Consent

By using the Platform, you consent to collection, storage, and processing of your data. You may withdraw consent by writing to our Grievance Officer, but this may affect service access. Consent withdrawal is not retrospective.

Changes to this Policy

We may update this Privacy Policy from time to time. Please review periodically. Significant changes will be notified as per applicable laws.